Return and Cancellation Policy
We want you to love your MIREA purchase. If you're not fully satisfied, here's how returns and cancellations work.
Returns
- Return within 7 days of delivery
- Item must be unused, unworn, and in original condition, with all packaging, certificates, and tags intact
- Customized/personalized and sale items aren't returnable, unless defective or damaged
Refunds are given as store credit — a one-time coupon code valid for 1 year.
To return an item, email care@mirea.co.in with your order number and reason. Pack it with all original tags, certificates, and the invoice. We'll arrange for a pickup; if missed, you'll need to self-ship. Credit is issued within 24 hours of us receiving and checking the item.
Cancellations
- Cancel within 24 hours of ordering or before dispatch, whichever is first, by emailing care@mirea.co.in. Prepaid orders are refunded to the original payment method.
- Once dispatched, orders can't be cancelled — return the item instead after delivery.
- Pre-orders/backorders follow the same rule.
- If a prepaid order is refused at delivery or returned to us undelivered (RTO), we deduct a flat ₹150 shipping charge and issue the rest as store credit, or reship the order if you'd prefer.
Damaged, Defective, or Wrong Items
Email us within 48 hours of delivery with photos and details. For wrong items, we'll arrange a return and send the correct one promptly.
Missing Items
Notify us within 48 hours of delivery, along with:
- An unedited unboxing video from the sealed package
- A photo of the shipping label
- A photo of the items received
- Your order number
No unboxing video, or a claim after 48 hours, can't be processed. Once verified, we'll send the missing item or issue credit/refund.